Customer contact details showing up as "Redacted" in the Intercom Inbox — Intercom Incident Timeline & Status

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Intercom Status

Customer contact details showing up as "Redacted" in the Intercom Inbox

Started

Oct 14, 5:43 PM UTC

Resolved

Oct 14, 5:55 PM UTC

Duration

12 minutes

Resolvedminor impact

Affected:Inbox

Update timeline

ResolvedOct 14, 5:55 PM

Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

InvestigatingOct 14, 5:43 PM

We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.