This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour

We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.