Slow Application Loading and Intermittent UI Errors — Hightouch Incident Timeline & Status

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Hightouch Status

Slow Application Loading and Intermittent UI Errors

Started

Sep 29, 9:53 PM UTC

Resolved

Sep 29, 11:02 PM UTC

Duration

1 hr 9 min

Resolvedminor impactVendor link

Affected:Customer Studio Intelligence Reverse ETL

Update timeline

ResolvedSep 29, 11:02 PM

This incident has been resolved. Between 21:16 and 22:37 UTC the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.

IdentifiedSep 29, 10:41 PM

The issue has been identified and a fix is being implemented.

InvestigatingSep 29, 10:29 PM

We are continuing to investigate this issue.

InvestigatingSep 29, 9:53 PM

We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.