Hightouch Status
Elevated Sync Errors

Started

Resolved

Duration

52 minutes

Resolvedminor impactVendor link
Affected:AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)Azure eastus (Virginia)GCP europe-west1 (Belgium)GCP us-east4 (N. Virginia)

Update timeline

Resolved

This incident has been resolved. Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors. There was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.

Monitoring

We are continuing to monitor for any further issues.

Monitoring

A fix has been implemented and we are continuing to monitor.

Investigating

We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.

Elevated Sync Errors — Hightouch Incident Timeline & Status — DevHelm