Hightouch Status
Processing delay for subset of syncs

Started

Resolved

Duration

2 hrs 12 min

Resolvedminor impactVendor link
Affected:AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)Azure eastus (Virginia)GCP europe-west1 (Belgium)GCP us-east4 (N. Virginia)

Update timeline

Resolved

This issue has been resolved. Between 8:14 PM and 9:22 PM ET, some sync runs experienced delays or failures. Event delivery was also delayed between 7:33 PM and 9:28 PM ET. There was no data loss. Affected syncs will recover on their next scheduled run. All services are now operating normally.

Monitoring

Service is recovering, though some sync runs may continue to experience delays. We are monitoring recovery.

Investigating

We are currently investigating an issue causing delays for some sync runs. A subset of syncs may also experience failures. We will provide an update as more information becomes available.

Processing delay for subset of syncs — Hightouch Incident Timeline & Status — DevHelm