Hightouch Status
Processing delay and duplicate delivery for subset of Events

Started

Resolved

Duration

less than a minute

ResolvedVendor link

Update timeline

Resolved

We identified and resolved an issue affecting event processing. Between 2:50 PM and 3:55 PM ET, a subset of customers in us-east-1 experienced delayed event processing up to 50 minutes across Event Streaming, Warehouse syncs and Realtime Audiences. A small number of events delivered through Event Streaming syncs may have been duplicated. Warehouse syncs and Realtime Audiences for affected events were delayed during this time. The underlying problem has been addressed and all impacted Events have been successfully processed, there was no data loss.

Processing delay and duplicate delivery for subset of Events — Hightouch Incident Timeline & Status — DevHelm