Data latency for some US customers — Heap Incident Timeline & Status

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Heap Status

Data latency for some US customers

Started

Nov 3, 5:24 AM UTC

Resolved

Nov 3, 5:36 AM UTC

Duration

11 minutes

ResolvedVendor link

Affected:App

Update timeline

ResolvedNov 3, 5:36 AM

This incident has been resolved.

IdentifiedNov 3, 5:24 AM

We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.