Heap Connect Sync Delays — Heap Incident Timeline & Status

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Heap Status

Heap Connect Sync Delays

Started

Sep 11, 3:39 AM UTC

Resolved

Sep 11, 4:19 AM UTC

Duration

40 minutes

ResolvedVendor link

Affected:Heap Connect

Update timeline

ResolvedSep 11, 4:19 AM

This incident has been resolved.

MonitoringSep 11, 4:07 AM

A fix has been deployed and we are monitoring. Latency is starting to recover.

MonitoringSep 11, 3:53 AM

A fix has been implemented and we are monitoring the results.

InvestigatingSep 11, 3:39 AM

We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.