Temporary Data Latency — Heap Incident Timeline & Status

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Heap Status

Temporary Data Latency

Started

Nov 5, 3:38 AM UTC

Resolved

Nov 5, 6:57 AM UTC

Duration

3 hrs 19 min

Resolvedminor impactVendor link

Affected:App Data Collection

Update timeline

ResolvedNov 5, 6:57 AM

This incident has been resolved.

MonitoringNov 5, 6:40 AM

A fix has been implemented and we are monitoring the results.

IdentifiedNov 5, 5:53 AM

We are continuing to investigate the issue.

IdentifiedNov 5, 4:26 AM

We are continuing to investigate the issue.

IdentifiedNov 5, 3:38 AM

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.