Heap Status
Heap Connect Syncs: Possibility Of Stale Data

Started

Resolved

Duration

1 day

ResolvedVendor link
Affected:Heap Connect

Update timeline

Resolved

This incident has been resolved.

Monitoring

US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync

Identified

We are continuing to work on a fix for this issue.

Identified

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.