User property data delayed in Heap connect syncs (US customers only) — Heap Incident Timeline & Status

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Heap Status

User property data delayed in Heap connect syncs (US customers only)

Started

Oct 14, 1:03 PM UTC

Resolved

Oct 14, 7:44 PM UTC

Duration

6 hrs 41 min

Resolvedminor impactVendor link

Affected:App Heap Connect

Update timeline

ResolvedOct 14, 7:44 PM

This incident has been resolved.

InvestigatingOct 14, 1:03 PM

We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.