Third party integration events latency impacting some customers — Heap Incident Timeline & Status

Third party integration events latency impacting some customers

Started

Sep 22, 10:43 PM UTC

Resolved

Sep 23, 2:35 PM UTC

Duration

15 hrs 51 min

Resolvedminor impactVendor link

Update timeline

ResolvedSep 23, 2:35 PM

This incident has been resolved

IdentifiedSep 23, 2:54 AM

We are continuing to work on a fix for this issue.

IdentifiedSep 22, 10:43 PM

We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.