Heap Connect Syncs: Possibility Of Stale Data (US) — Heap Incident Timeline & Status

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Heap Status

Heap Connect Syncs: Possibility Of Stale Data (US)

Started

Aug 12, 6:42 PM UTC

Resolved

Aug 12, 10:59 PM UTC

Duration

4 hrs 16 min

Resolvedminor impactVendor link

Affected:Heap Connect

Update timeline

ResolvedAug 12, 10:59 PM

This incident has been resolved.

MonitoringAug 12, 10:39 PM

We are continuing to monitor for any further issues.

MonitoringAug 12, 9:33 PM

A fix has been implemented and we are monitoring the results.

IdentifiedAug 12, 8:43 PM

We are continuing to work on a fix for this issue.

IdentifiedAug 12, 7:49 PM

We are continuing to work on a fix for this issue.

IdentifiedAug 12, 6:42 PM

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.