Kibana access restored for UI-assigned Organization Owners on Hosted deployments — Elastic Cloud (Public) Incident Timeline & Status

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Elastic Cloud (Public) Status

Kibana access restored for UI-assigned Organization Owners on Hosted deployments

Started

Sep 10, 1:30 AM UTC

Resolved

Sep 10, 10:31 PM UTC

Duration

21 hrs

Resolvedmajor impactVendor link

Update timeline

ResolvedSep 10, 10:31 PM

This incident has been resolved.

MonitoringSep 10, 9:51 AM

Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.

IdentifiedSep 10, 6:03 AM

Update: This incident is still ongoing and we are continuing to investigate.

IdentifiedSep 10, 1:30 AM

We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.