Intermittent Login Issues with E-Prescribing Desktop (Rcopia) — DrFirst Incident Timeline & Status

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DrFirst Status

Intermittent Login Issues with E-Prescribing Desktop (Rcopia)

Started

Sep 18, 5:38 PM UTC

Resolved

Sep 18, 5:48 PM UTC

Duration

10 minutes

Resolvedminor impactVendor link

Affected:E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

ResolvedSep 18, 5:48 PM

This incident has been resolved.

MonitoringSep 18, 5:46 PM

A fix has been implemented and we are monitoring the results.

InvestigatingSep 18, 5:38 PM

We are continuing to investigate this issue.

InvestigatingSep 18, 5:38 PM

Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.