Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization — DrFirst Incident Timeline & Status

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Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization

Started

Sep 17, 6:42 PM UTC

Resolved

Sep 18, 2:36 PM UTC

Duration

19 hrs 53 min

Resolvedminor impactVendor link

Affected:Pharmacy - Pharmacy Prior Authorization

Update timeline

ResolvedSep 18, 2:36 PM

This incident has been resolved.

IdentifiedSep 18, 2:07 PM

We are continuing to work on a fix for this issue.

IdentifiedSep 17, 9:10 PM

We are continuing to work on a fix for this issue.

IdentifiedSep 17, 7:06 PM

The issue has been identified and a fix is being implemented.

InvestigatingSep 17, 7:03 PM

We are continuing to investigate this issue.

InvestigatingSep 17, 6:42 PM

Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.