Issues with Phone Support (Support Services) — DrFirst Incident Timeline & Status

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DrFirst Status

Issues with Phone Support (Support Services)

Started

Sep 21, 3:20 PM UTC

Resolved

Sep 21, 5:38 PM UTC

Duration

2 hrs 18 min

Resolvedminor impactVendor link

Affected:DrFirst US Strategic & Premier Phone Support

Update timeline

ResolvedSep 21, 5:38 PM

This incident has been resolved.

MonitoringSep 21, 3:45 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 21, 3:41 PM

The issue has been identified and a fix is being implemented.

InvestigatingSep 21, 3:20 PM

DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Thank you for your patience.