Elevated 5xx Errors — Deepgram Incident Timeline & Status

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Deepgram Status

Elevated 5xx Errors

Started

Oct 22, 5:06 PM UTC

Resolved

Oct 23, 11:00 AM UTC

Duration

17 hrs 53 min

Resolvedmajor impactVendor link

Affected:Batch API DG Whisper Cloud Streaming API TTS API Voice Agent API Voice Agent API: Downstream Providers

Update timeline

ResolvedOct 23, 11:00 AM

Between 16:00 and 17:09 UTC on October 22, some API requests returned 5xx errors because of an issue with authentication services at one of our datacenters. This incident is resolved. All systems are operational.

MonitoringOct 22, 5:29 PM

We have identified the issue & are monitoring the solution.

InvestigatingOct 22, 5:14 PM

We are continuing to investigate this issue.

InvestigatingOct 22, 4:00 PM

We are currently investigating elevated 5xx errors with authentication services at one of our datacenters.