Experience API experiencing issues on upsert operations — Contentful Incident Timeline & Status

Experience API experiencing issues on upsert operations

Started

Aug 17, 9:05 AM UTC

Resolved

Aug 17, 11:56 AM UTC

Duration

2 hrs 51 min

Resolvedminor impactVendor link

Update timeline

ResolvedAug 17, 11:56 AM

The incident is resolved

MonitoringAug 17, 10:19 AM

We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.

IdentifiedAug 17, 9:37 AM

We have identified the issue and are working with our upstream provider to provide a fix.

InvestigatingAug 17, 9:05 AM

We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.