Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1). — CockroachDB Cloud Incident Timeline & Status

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CockroachDB Cloud Status

Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

Started

Sep 17, 7:08 PM UTC

Resolved

Sep 17, 8:39 PM UTC

Duration

1 hr 30 min

Resolvedmajor impactVendor link

Affected:CockroachDB Basic/Standard

Update timeline

ResolvedSep 17, 8:39 PM

This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.

InvestigatingSep 17, 7:08 PM

CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly