Miro SLA
99.5% uptime guarantee (Enterprise (Master Cloud Agreement) plan only)
Official SLA Commitment
Applies to
Enterprise (Master Cloud Agreement) plan only
Scope
Monthly uptime availability of the Miro service, for customers under the Master Cloud Agreement
Measurement
Uptime availability measured on a monthly basis, excluding scheduled maintenance time. Service is deemed unavailable ('Disruption') if the customer is unable to access the Service.
Exclusions
General internet problems or outages caused by power supply carriers, malfunction of equipment/systems/network not owned or operated by Miro, force majeure events, scheduled service or maintenance, reasonable emergency maintenance
Not covered
Free, Starter, and Business (self-serve) plans are provided 'as is' under the Terms of Service with no uptime guarantee
Promised vs Measured
SLA Promise
99.5%
≤ 3h 36m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 | — |
| Starter | No uptime SLA | $8/member/mo (annual) or $10/mo | — |
| Business | No uptime SLA | $20/member/mo (annual) or $25/mo | — |
| Enterprise | 99.5% | Custom (typically $25–$40+/member/mo) |
Source: miro.com/pricing
SLA Credit Policy
Service credits issued as a percentage of monthly fees if Miro fails to meet the 99.5% Availability Standard. Customer must request credits within 30 days after the end of the affected month. Credits applied to next invoice; no refunds for unused credits. Credits are the sole and exclusive remedy (liquidated damages, not a penalty).
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.5% | 5% of monthly fee |
| 98.5% – 99.0% | 10% of monthly fee |
| 98.0% – 98.5% | 15% of monthly fee |
| 97.5% – 98.0% | 20% of monthly fee |
| Below 97.5% | 30% of monthly fee |
Credits capped at 30% of monthly fee. Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
2
Active Now
0
Resolved
2
Avg. Resolution
10h 14m
Miro SLA: What You Need to Know
Miro guarantees 99.5% uptime measured as monthly uptime availability of the miro service, for customers under the master cloud agreement. This commitment applies exclusively to Enterprise (Master Cloud Agreement) plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Miro currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.5%.
What's Covered (and What Isn't)
Miro's SLA specifically covers monthly uptime availability of the miro service, for customers under the master cloud agreement. It explicitly excludes: Free, Starter, and Business (self-serve) plans are provided 'as is' under the Terms of Service with no uptime guarantee. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Miro alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Miro's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.