Linode/Akamai SLA
Up to 99.995% (varies by service) uptime guarantee
Official SLA Commitment
Scope
Monthly uptime, manageability, or performance per individual OCI service
Measurement
Measured over a calendar month as monthly uptime percentage or monthly performance rate; each service has its own availability definition in the Pillar Document
Exclusions
Scheduled maintenance, force majeure, customer-caused issues, and service-specific exclusions defined per service in the Pillar Document
Not covered
Preview/free-tier services without SLA; services excluded in the Pillar Document
Promised vs Measured
SLA Promise
Up to 99.995% (varies by service)
≤ NaNh downtime/month
Measured (30d)
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Collecting data…
Verdict
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24h Uptime
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7d Uptime
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30d Uptime
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Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Always Free (A1.Flex) | 99.9% | $0 | |
| Compute VM.Standard.E4.Flex (1 OCPU, 8 GB) | 99.9%–99.99% | ~$35/mo | |
| Block Volume | 99.99% | $0.0255/GB/mo | |
| Object Storage (Standard) | 99.9% | $0.0255/GB/mo | |
| Autonomous Database | 99.95% | From ~$0.0388/OCPU/hr |
Source: linode/akamai.com/pricing
SLA Credit Policy
Service credits are the exclusive remedy. Credit percentages are defined per service in the Oracle PaaS and IaaS Public Cloud Services Pillar Document. File claim with account manager within 60 days, providing evidence of the SLA breach.
| Monthly Uptime | Credit |
|---|---|
| Below service-specific SLA target | Typical availability SLAs use tiered credits (e.g. 10%/25%/100%) scaled to the committed uptime percentage; exact tiers vary by service and SLA type (availability, manageability, performance) |
Credits capped at 100% of monthly fee. Must be claimed within 60 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
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Last 7 days
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Last 30 days
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Incident Summary (90 days)
Total Incidents
19
Active Now
1
Resolved
18
Avg. Resolution
34h 16m
Linode/Akamai SLA: What You Need to Know
Linode/Akamai guarantees Up to 99.995% (varies by service) uptime measured as monthly uptime, manageability, or performance per individual oci service. This commitment applies to all customers.
Based on DevHelm's continuous monitoring, Linode/Akamai currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Linode/Akamai's SLA specifically covers monthly uptime, manageability, or performance per individual oci service. It explicitly excludes: Preview/free-tier services without SLA; services excluded in the Pillar Document. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Linode/Akamai's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 30 seconds. Uptime is calculated as the percentage of time all components report operational status.