HubSpot SLA
99.95% uptime guarantee (Starter, Professional, Enterprise plan only)
Official SLA Commitment
Applies to
Starter, Professional, Enterprise plans only
Scope
Monthly Service Uptime for Subscription Services
Measurement
(total hours in calendar month − excluded duration − downtime duration) / (total hours in calendar month − excluded duration) × 100%
Exclusions
Force majeure, natural disasters, terrorism, labor issues, third-party internet failures, customer-supplied hardware/software not identified by HubSpot, necessary maintenance at HubSpot's discretion
Not covered
Free Services (Free CRM, free tools). APIs are explicitly disclaimed ('may not be available at all times').
Promised vs Measured
SLA Promise
99.95%
≤ 22m downtime/month
Measured (30d)
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Collecting data…
Verdict
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24h Uptime
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7d Uptime
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30d Uptime
—
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 (up to 2 users) | — |
| Starter | 99.95% | $20/seat/mo ($15 annual) | |
| Professional | 99.95% | $100/seat/mo (Sales Hub); $890/mo (Marketing Hub, 3 seats) | |
| Enterprise | 99.95% | $150/seat/mo (Sales Hub); $3,600/mo (Marketing Hub, 5 seats) |
Source: hubspot.com/pricing
SLA Credit Policy
Pro-rated credit for downtime if Service Uptime falls below 99.95% for two or more consecutive calendar months. Credit applied to the following renewal term invoice.
| Monthly Uptime | Credit |
|---|---|
| Below 99.95% for 2+ consecutive months | See policy details |
Must be claimed within 20 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95%HubSpot's SLA | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
—
Last 7 days
—
Last 30 days
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Incident Summary (90 days)
Total Incidents
13
Active Now
0
Resolved
13
Avg. Resolution
1h 59m
HubSpot SLA: What You Need to Know
HubSpot guarantees 99.95% uptime measured as monthly service uptime for subscription services. This commitment applies exclusively to Starter, Professional, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, HubSpot currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
HubSpot's SLA specifically covers monthly service uptime for subscription services. It explicitly excludes: Free Services (Free CRM, free tools). APIs are explicitly disclaimed ('may not be available at all times').. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks HubSpot's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.