Confluence SLA
99.9% (Premium) / 99.95% (Enterprise) uptime guarantee (Premium, Enterprise plan only)
Official SLA Commitment
Applies to
Premium, Enterprise plans only
Scope
Monthly uptime for covered browser-based experiences on production instances
Measurement
100% minus percentage of Downtime Minutes out of total minutes in the calendar month (UTC). Atlassian's monitoring infrastructure is the sole source of truth.
Exclusions
Trial and sandbox instances, non-browser experiences, integrations, API calls, mobile versions
Not covered
Free plan, Standard plan, trial instances, sandbox environments, Confluence mobile app, API access
Promised vs Measured
SLA Promise
99.9% (Premium) / 99.95% (Enterprise)
≤ 43m downtime/month
Measured (30d)
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Collecting data…
Verdict
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24h Uptime
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7d Uptime
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30d Uptime
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Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 (up to 10 users) | — |
| Standard | No uptime SLA | $5.42/user/mo | — |
| Premium | 99.9% | $10.44/user/mo | |
| Enterprise | 99.95% | Custom (annual only) |
Source: confluence.com/pricing
SLA Credit Policy
Service credits applied as percentage of monthly fees for affected product. Must submit support ticket within 15 days after end of the calendar month in which the failure occurred.
| Monthly Uptime | Credit |
|---|---|
| < 99.9% but >= 99.0% (Premium) | 10% of monthly fee |
| < 99.0% but >= 95.0% (Premium) | 25% of monthly fee |
| < 95.0% (Premium) | 50% of monthly fee |
| < 99.95% but >= 99.9% (Enterprise) | 5% of monthly fee |
| < 99.9% but >= 99.0% (Enterprise) | 10% of monthly fee |
| < 99.0% but >= 95.0% (Enterprise) | 25% of monthly fee |
| < 95.0% (Enterprise) | 50% of monthly fee |
Credits capped at 50% of monthly fee. Must be claimed within 15 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Confluence's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
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Last 7 days
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Last 30 days
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Incident Summary (90 days)
Total Incidents
6
Active Now
0
Resolved
6
Avg. Resolution
3h 25m
Confluence SLA: What You Need to Know
Confluence guarantees 99.9% (Premium) / 99.95% (Enterprise) uptime measured as monthly uptime for covered browser-based experiences on production instances. This commitment applies exclusively to Premium, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Confluence currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Confluence's SLA specifically covers monthly uptime for covered browser-based experiences on production instances. It explicitly excludes: Free plan, Standard plan, trial instances, sandbox environments, Confluence mobile app, API access. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Confluence's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
