Cloudinary SLA
99.9% uptime guarantee (Plus, Advanced, Advanced Extra, Pro PAYG, Enterprise plan only)
Official SLA Commitment
Applies to
Plus, Advanced, Advanced Extra, Pro PAYG, Enterprise plans only
Scope
Monthly uptime for Cloudinary management console and API services on paid plans
Measurement
Percentage of time in a subscription month that Cloudinary's management console and API services are available, as measured by Cloudinary. Third-party real-time monitoring published on their website.
Exclusions
Force majeure (war, terrorism, labor disturbance, acts of God), network issues outside Cloudinary's control (DNS, connectivity), errors in Cloudinary's uptime measurement system, acts or omissions by users, downtime advised 72 hours in advance, individual periods of non-availability lasting less than 5 minutes, account suspension/termination per ToS, Free plan accounts
Not covered
Free plan accounts are explicitly excluded from the SLA
Promised vs Measured
SLA Promise
99.9%
≤ 43m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Free | No uptime SLA | $0 (25 credits/mo) | — |
| Plus | 99.9% | $89/mo (annual) or $99/mo | |
| Advanced | 99.9% | $224/mo (annual) or $249/mo | |
| Advanced Extra | 99.9% | $494/mo (annual) or $549/mo | |
| Pro PAYG | 99.9% | $989/mo (annual) or $1,099/mo | |
| Enterprise | 99.9%+ (custom, up to 99.99%) | Custom (typically $2,000–$10,000+/mo) |
Source: cloudinary.com/pricing
SLA Credit Policy
If uptime falls below 99.9% in a given subscription month, Cloudinary offers a 5-day extension of the customer's plan ('Service Extension'). This is the sole and exclusive remedy. Must be requested via email to support@cloudinary.com within 10 days of eligibility with supporting documentation (e.g. log files).
| Monthly Uptime | Credit |
|---|---|
| Below 99.9% | See policy details |
Must be claimed within 10 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines)Cloudinary's SLA | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
5
Active Now
0
Resolved
5
Avg. Resolution
8h 6m
Cloudinary SLA: What You Need to Know
Cloudinary guarantees 99.9% uptime measured as monthly uptime for cloudinary management console and api services on paid plans. This commitment applies exclusively to Plus, Advanced, Advanced Extra, Pro PAYG, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Cloudinary currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.9%.
What's Covered (and What Isn't)
Cloudinary's SLA specifically covers monthly uptime for cloudinary management console and api services on paid plans. It explicitly excludes: Free plan accounts are explicitly excluded from the SLA. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Cloudinary alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Cloudinary's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.