Clerk SLA
99.99% uptime guarantee (Enterprise (annual contract only) plan only)
Official SLA Commitment
Applies to
Enterprise (annual contract only) plan only
Scope
Clerk authentication platform production services
Measurement
Contractual uptime percentage defined in Enterprise Order Form; standard terms use commercially reasonable efforts without a published measurement formula
Exclusions
Scheduled maintenance; emergency maintenance; force majeure; customer misconfiguration; standard terms disclaim uninterrupted/error-free operation for non-Enterprise plans
Not covered
Hobby (free); Pro ($20–25/mo); Business ($250–300/mo) — no contractual uptime SLA; standard terms provide services AS IS
Promised vs Measured
SLA Promise
99.99%
≤ 4m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Hobby | No uptime SLA | $0 (50K MRUs/app) | — |
| Pro | No uptime SLA | $20/mo (annual) or $25/mo (monthly) | — |
| Business | No uptime SLA | $250/mo (annual) or $300/mo (monthly) | — |
| Enterprise | 99.99% | Custom (annual billing only) |
Source: clerk.com/pricing
SLA Credit Policy
Service credit schedule for uptime failures is not publicly published. Enterprise customers negotiate credit remedies in the Order Form alongside the 99.99% uptime SLA and premium support SLA.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Clerk's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
9
Active Now
1
Resolved
8
Avg. Resolution
3h 44m
Clerk SLA: What You Need to Know
Clerk guarantees 99.99% uptime measured as clerk authentication platform production services. This commitment applies exclusively to Enterprise (annual contract only) plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Clerk currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.99%.
What's Covered (and What Isn't)
Clerk's SLA specifically covers clerk authentication platform production services. It explicitly excludes: Hobby (free); Pro ($20–25/mo); Business ($250–300/mo) — no contractual uptime SLA; standard terms provide services AS IS. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Clerk alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Clerk's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 30 seconds. Uptime is calculated as the percentage of time all components report operational status.
