Buildkite SLA
99.95% uptime guarantee (Personal, Pro, Enterprise plan only)
Official SLA Commitment
Applies to
Personal, Pro, Enterprise plans only
Scope
Buildkite Scale out Delivery Platform and Pipelines (Web UI, Agent API, REST API, Job Queue, Notifications per Status Page)
Measurement
Percentage of time in a calendar month the Platform is available to access, excluding Scheduled Downtime and other Exclusions; monitored via buildkitestatus.com
Exclusions
Scheduled Downtime (typically Fri 6pm–Mon 3am US Pacific); force majeure; internet congestion; customer actions impacting services
Not covered
Self-hosted agents (customer-managed); Test Engine and Package Registries not separately SLA-tiered in public SLA
Promised vs Measured
SLA Promise
99.95%
≤ 22m downtime/month
Measured (30d)
100.00%
≈ < 1m downtime this month
Verdict
Meeting SLA
24h Uptime
100.00%
7d Uptime
100.00%
30d Uptime
100.00%
Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Personal | 99.95% | $0 (1 user, 3 concurrent jobs) | |
| Pro | 99.95% | $30/active user/mo | |
| Enterprise | 99.95% | Custom (30-user minimum; Premium Support SLA available) |
Source: buildkite.com/pricing
SLA Credit Policy
Service Credits (dollar amount as % of monthly invoice) available only to Premium Support customers (Enterprise add-on). Claim via support@buildkite.com within 5 calendar days after the affected month.
| Monthly Uptime | Credit |
|---|---|
| Platform: 99.0% – 99.95% | 2% of monthly fee |
| Platform: 97% – 99.0% | 5% of monthly fee |
| Platform: 95% – 97% | 7% of monthly fee |
| Platform: Below 95% | 10% of monthly fee |
| Hosted Agents: 99.0% – 99.5% | 2% of monthly fee |
| Hosted Agents: 97% – 99.0% | 5% of monthly fee |
| Hosted Agents: 95% – 97% | 7% of monthly fee |
| Hosted Agents: Below 95% | 10% of monthly fee |
Credits capped at 10% of monthly fee. Must be claimed within 5 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95%Buildkite's SLA | 21m 36s | |||
| 99.99%(four nines) | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
< 1m
Last 7 days
< 1m
Last 30 days
< 1m
Incident Summary (90 days)
Total Incidents
24
Active Now
0
Resolved
24
Avg. Resolution
1h 37m
Buildkite SLA: What You Need to Know
Buildkite guarantees 99.95% uptime measured as buildkite scale out delivery platform and pipelines (web ui, agent api, rest api, job queue, notifications per status page). This commitment applies exclusively to Personal, Pro, Enterprise plan customers — other tiers have no contractual uptime guarantee.
Based on DevHelm's continuous monitoring, Buildkite currently shows a 30-day measured uptime of 100.00%. This meets their published SLA commitment of 99.95%.
What's Covered (and What Isn't)
Buildkite's SLA specifically covers buildkite scale out delivery platform and pipelines (web ui, agent api, rest api, job queue, notifications per status page). It explicitly excludes: Self-hosted agents (customer-managed); Test Engine and Package Registries not separately SLA-tiered in public SLA. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
At 100.00% uptime, you can expect approximately < 1m of cumulative downtime per year from Buildkite alone. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Buildkite's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.
