Akamai SLA
99.99% (Compute); 100% (CDN/DNS) uptime guarantee
Official SLA Commitment
Scope
Monthly uptime per service category
Measurement
Compute: per-minute availability monitoring. CDN: external agent polling with two consecutive failed GETs six minutes apart while origin succeeds. DNS: five+ geographically diverse resolvers polling at ≤5-minute intervals
Exclusions
Scheduled maintenance (24h notice), force majeure, customer equipment/software, third-party systems, DDoS attacks, internet/utility outages, ToS violations
Not covered
Alpha/beta services, services used in violation of ToS
Promised vs Measured
SLA Promise
99.99% (Compute); 100% (CDN/DNS)
≤ 4m downtime/month
Measured (30d)
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Collecting data…
Verdict
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24h Uptime
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7d Uptime
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30d Uptime
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Pricing & SLA by Tier
| Plan | SLA Guarantee | Price | Meeting 30d? |
|---|---|---|---|
| Shared CPU Compute | 99.99% | $5/mo | |
| Dedicated CPU Compute | 99.99% | $36/mo | |
| High Memory Compute | 99.99% | $60/mo | |
| CDN / Web Delivery | 100% | Usage-based (enterprise contracts) | |
| Edge DNS | 100% | Zone-based pricing (enterprise contracts) |
Source: akamai.com/pricing
SLA Credit Policy
Compute services: pro-rata credit for any month below 99.99%. CDN/DNS services: credit equal to daily service fee per outage day, max 30 days of fees.
| Monthly Uptime | Credit |
|---|---|
| Compute: below 99.99% | See policy details |
| CDN/DNS: any confirmed outage day | See policy details |
Must be claimed within 30 days.
Industry SLA Tier Compliance
| Tier | Downtime Budget/Month | 24h | 7d | 30d |
|---|---|---|---|---|
| 99.9%(three nines) | 43m 12s | |||
| 99.95% | 21m 36s | |||
| 99.99%(four nines)Akamai's SLA | 4m 19s | |||
| 99.999%(five nines) | 26s |
Equivalent Downtime
Last 24 hours
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Last 7 days
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Last 30 days
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Incident Summary (90 days)
Total Incidents
28
Active Now
0
Resolved
28
Avg. Resolution
51h 31m
Akamai SLA: What You Need to Know
Akamai guarantees 99.99% (Compute); 100% (CDN/DNS) uptime measured as monthly uptime per service category. This commitment applies to all customers.
Based on DevHelm's continuous monitoring, Akamai currently shows a 30-day measured uptime of —. Uptime data is still being collected for a complete assessment.
What's Covered (and What Isn't)
Akamai's SLA specifically covers monthly uptime per service category. It explicitly excludes: Alpha/beta services, services used in violation of ToS. This means outages in excluded components don't count toward SLA credits.
Impact on Your Application
Once sufficient monitoring data is collected, this section will show projected annual downtime. If your application depends on additional services, their independent failure probabilities compound — making dependency monitoring essential for maintaining your own SLA commitments.
Monitoring Methodology
DevHelm tracks Akamai's official status page continuously and aggregates component-level status data into uptime percentages. Data is refreshed every 5 minutes. Uptime is calculated as the percentage of time all components report operational status.