Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region — Zoom Incident Timeline & Status

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Zoom Status

Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

Started

Oct 4, 8:05 AM UTC

Resolved

Oct 4, 8:20 AM UTC

Duration

14 minutes

ResolvedVendor link

Affected:Calling (Inbound/Outbound)Voice (Inbound/Outbound)

Update timeline

ResolvedOct 4, 8:20 AM

This incident has been resolved and the affected services have been restored.

MonitoringOct 4, 8:05 AM

On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region. This incident has been resolved and the affected services have been restored.