Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events — Zoom Incident Timeline & Status

Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events

Started

Oct 1, 4:08 PM UTC

Resolved

Oct 1, 5:53 PM UTC

Duration

1 hr 44 min

ResolvedVendor link

Affected:Calendar Mail Recording Voice (Inbound/Outbound)Voice Agent Voice Agent Zoom Contact Center Zoom Contact Center Zoom Events Zoom Meetings Zoom Virtual Agent Zoom Webinars Plus and Events

Update timeline

ResolvedOct 1, 5:53 PM

This incident has been resolved.

MonitoringOct 1, 4:49 PM

On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.

MonitoringOct 1, 4:08 PM