Update timeline
The issue was traced to certain Internet Service Providers (ISPs) in the region and was not related to our infrastructure or cloud services. All services are now operating normally. We appreciate your patience throughout this incident.
Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
We are currently investigating intermittent connectivity issues affecting few customers connecting from the Netherlands. All other regions remain unaffected. Our team is actively investigating and we will provide updates as more information becomes available.