This incident is resolved.

Customers using our US Production and Sandbox environments experienced errors and timeouts when accessing the Customer Portal and Management APIs for approximately 13 minutes, beginning around 10:30 PM ET on November 5, 2026. We identified a network connectivity issue affecting these environments. Service has recovered, and we are monitoring for any recurrence while continuing to investigate the underlying cause.

# **Summary** On November 5, 2026, customers using Yext's US Production and Sandbox environments experienced errors and timeouts when accessing the Customer Portal and Management APIs. The disruption lasted approximately 13 minutes, beginning around 10:30 PM ET. Service recovered around 10:43 PM ET, and monitoring subsequently confirmed recovery. During this period, customers could have been unable to access the portal or complete operations through the affected APIs. We apologize for the disruption. # **Root Cause** Scheduled maintenance by a network provider interrupted the primary internet connection serving these environments. Our infrastructure had a secondary connection available. However, a routing configuration error caused traffic to continue using the unavailable primary path instead of automatically switching to the secondary connection. This prevented the redundant connection from maintaining service during the interruption. # **Remediation** Service recovered when connectivity through the primary connection returned. Our engineering team monitored the affected services and confirmed that the Customer Portal and Management APIs had recovered. We identified the routing configuration responsible for the unsuccessful failover. We plan to update routing priorities so that an available secondary connection can be selected when the primary connection is unavailable.