File assets are failing to load in customer accounts — Yext Incident Timeline & Status

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Yext Status

File assets are failing to load in customer accounts

Started

Jul 17, 10:19 AM UTC

Resolved

Jul 18, 10:30 AM UTC

Duration

1 day

Postmortemmajor impactVendor link

Affected:Pages Serving Search Serving

Update timeline

ResolvedJul 18, 10:30 AM

This incident is resolved.

MonitoringJul 17, 4:51 PM

We are continuing to monitor for any further issues.

MonitoringJul 17, 10:26 AM

A fix has been implemented and we're monitoring the results

InvestigatingJul 17, 8:50 AM

File assets are failing to load in customer accounts

Postmortem—

This incident was related to [https://www.yexttrust.com/incidents/vflk2wb46qj3](https://www.yexttrust.com/incidents/vflk2wb46qj3), please view the full postmortem there.