Xsolla Status
Site Builder Partner Sites Unavailable

Started

Resolved

Duration

2 hrs 5 min

Resolvedcritical impactVendor link
Affected:Site Builder

Update timeline

Resolved

On September 28, 2026, between 07:17 and 09:15 UTC, the Site Builder service was unavailable. During this time, users could not reach websites built with Site Builder. The issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence. We apologize for the inconvenience this caused.

Monitoring

A fix has been implemented and we are monitoring the results.

Investigating

We are continuing to investigate this issue.

Investigating

We are currently investigating this issue.

Monitoring

We are continuing to monitor for any further issues.

Monitoring

A fix has been implemented and we are monitoring the results.

Investigating

We are continuing to investigate this issue.

Investigating

Site Builder were temporarily unavailable due to an unexpected issue

Site Builder Partner Sites Unavailable — Xsolla Incident Timeline & Status — DevHelm