Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs. — Xero Incident Timeline & Status

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Xero Status

Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

Started

Oct 14, 4:08 AM UTC

Resolved

Oct 14, 4:33 AM UTC

Duration

25 minutes

Resolvedmajor impactVendor link

Affected:Contacts Invoicing, Bills & Quotes Xero Platform and Settings

Update timeline

ResolvedOct 14, 4:33 AM

Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.

MonitoringOct 14, 4:14 AM

Our team has implemented a fix and we are currently monitoring the results.

InvestigatingOct 14, 4:08 AM

We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.