Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO — Xero Incident Timeline & Status

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Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Started

Aug 30, 11:50 PM UTC

Resolved

Aug 31, 1:37 AM UTC

Duration

1 hr 46 min

Resolvedmajor impactVendor link

Affected:Xero Tax (AU)

Update timeline

ResolvedAug 31, 1:37 AM

Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.

MonitoringAug 31, 1:12 AM

Our team has implemented a fix and we are currently monitoring the results.

IdentifiedAug 30, 11:50 PM

We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.