Global: Subscriptions - some customers are unable to purchase and management subscriptions — Xero Incident Timeline & Status

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Xero Status

Global: Subscriptions - some customers are unable to purchase and management subscriptions

Started

Oct 15, 5:43 AM UTC

Resolved

Oct 15, 6:19 AM UTC

Duration

36 minutes

Resolvedminor impactVendor link

Affected:Xero Platform and Settings

Update timeline

ResolvedOct 15, 6:19 AM

Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again

MonitoringOct 15, 6:10 AM

Our team has implemented a fix and we are currently monitoring the results.

InvestigatingOct 15, 5:43 AM

We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.