This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some website owners are experiencing issues with accessing and managing websites and are currently investigating it.

On November 4, between 2:41 PM and 2:55 PM UTC, some users had trouble loading the Wix Editors and Dashboard, logging in, and creating new sites. In the same window, a small share of live site views \(under 5%\) failed to load while most live sites kept loading normally. Some site visitors could not complete purchases or bookings. Service was fully restored by 2:55 PM UTC. A recent update to one of our internal platform services sent a burst of very large requests to a database used by different critical services. The database was overloaded and became unavailable, and the services that depend on it returned errors. We traced the load to the update and reverted it within minutes. Our database engineering team then restored the database, and we added extra capacity as a precaution. Following this incident, we fixed the update that was the source of the issue: it now requests only the data it needs and limits how many requests run at once. We are also ensuring a smaller potential blast radius as fewer critical services will depend on a single database and working on strengthening the resilience of live sites so all sites continue loading even when an internal service they depend on is unavailable.