Errors with Checkout using PPCP and Live Rates — Volusion Incident Timeline & Status

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Volusion Status

Errors with Checkout using PPCP and Live Rates

Started

Oct 2, 2:27 PM UTC

Resolved

Oct 2, 8:39 PM UTC

Duration

6 hrs 11 min

Resolvedminor impactVendor link

Affected:Payment Gateway Services Third-Party Services

Update timeline

ResolvedOct 2, 8:39 PM

This issue has been resolved.

MonitoringOct 2, 2:55 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 2, 2:49 PM

We have identified the issue and a fix is being implemented.

InvestigatingOct 2, 2:27 PM

Merchants may see errors with Live Rates at checkout, and also with PPCP checkout when attempting to use it as a payment method. We are currently investigating and will update as soon as we have identified the cause.