Our service is experiencing issues — Veriff Incident Timeline & Status

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Veriff Status

Our service is experiencing issues

Started

Sep 3, 10:18 PM UTC

Resolved

Sep 4, 6:20 AM UTC

Duration

8 hrs 2 min

Resolvedminor impactVendor link

Affected:Verification Decisions Verification Decisions Verification Decisions

Update timeline

ResolvedSep 4, 6:20 AM

This incident has been resolved.

MonitoringSep 3, 11:02 PM

We are continuing to monitor for any further issues.

MonitoringSep 3, 10:36 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 3, 10:34 PM

An issue has been identified with one of our third party providers causing an increase in auto verification decision times in our US regions.

IdentifiedSep 3, 10:30 PM

The issue has been identified and a fix is being implemented.

InvestigatingSep 3, 10:18 PM

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.