Veriff Status
Delayed decision for a subset of verification sessions

Started

Resolved

Duration

1 hr 1 min

Resolvedminor impactVendor link

Update timeline

Resolved

Our initial assessment indicated that API response times were affected. Further investigation has shown that API performance was not impacted. The only effect was delayed verification decisions for a small subset of hybrid sessions. Our decision-making capability remained fully operational throughout the incident.

Monitoring

Services have recovered and we are monitoring to ensure stability.

Identified

The issue has been identified and services are recovering

Investigating

We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.

Delayed decision for a subset of verification sessions — Veriff Incident Timeline & Status — DevHelm