Delayed decision for a subset of verification sessions
Started
Resolved
Duration
1 hr 1 min
Update timeline
Resolved
Our initial assessment indicated that API response times were affected. Further investigation has shown that API performance was not impacted. The only effect was delayed verification decisions for a small subset of hybrid sessions. Our decision-making capability remained fully operational throughout the incident.
Monitoring
Services have recovered and we are monitoring to ensure stability.
Identified
The issue has been identified and services are recovering
Investigating
We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.