Vonage services have been fully restored following the issue with email case messages, which began at 2026-10-19 20:54 UTC. Full resolution has been confirmed effective 2026-10-26 12:11 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

We continue to work to resolve the issue that may be impacting your email case messages sent to "supportcasereply@newvoicemedia.com". As an alternative, please make sure your email case replies are sent to "supportcasereply@vonage.com" or use the Community Hub portal https://newvoicemedia.my.site.com/hub/s/ to view and reply to your case. We'll continue to provide further updates here within 24h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

We are aware of issues that may be impacting your email communication sent to supportcasereply@newvoicemedia.com. As an alternative, please make sure your email case replies are sent to supportcasereply@vonage.com or use the Community Hub portal to view and reply to your case. We are working to resolve the issue as soon as possible. We’ll provide further updates within 12h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/