Vonage Contact Centre (VCC) Status
IR27458 - WebRTC connectivity problems in NAM region

Started

Resolved

Duration

14 hrs 18 min

Resolvedcritical impactVendor link
Affected:WebRTCWebRTC

Update timeline

Resolved

Vonage services have been fully restored following today’s service outage, which began at 2026-10-19 15:11 UTC. Full resolution has been confirmed effective 2026-10-19 16:11 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Monitoring

Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We are actively engaged as we work toward a full resolution. We will continue to provide further updates here within the next 24 hours, and again once the issue has been fully resolved. Thank you for your continued patience and understanding. If you have any questions, please reach out to our support team at https://www.vonage.com/support/

Monitoring

Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity in the NAM region. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Investigating

We are aware of issues that may be impacting WebRTC services in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

IR27458 - WebRTC connectivity problems in NAM region — Vonage Contact Centre (VCC) Incident Timeline & Status — DevHelm