SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia — Twilio Incident Timeline & Status

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Twilio Status

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Started

Oct 23, 4:12 AM UTC

Resolved

Oct 23, 6:57 AM UTC

Duration

2 hrs 45 min

Resolvedminor impactVendor link

Affected:SMS, Latin America

Update timeline

ResolvedOct 23, 6:57 AM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

MonitoringOct 23, 4:56 AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IdentifiedOct 23, 4:36 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

InvestigatingOct 23, 4:12 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.