[US Region] Batch Data Load failure for RT2.0 — Treasure AI Incident Timeline & Status

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Treasure AI Status

[US Region] Batch Data Load failure for RT2.0

Started

Sep 29, 5:22 PM UTC

Resolved

Sep 29, 9:18 PM UTC

Duration

3 hrs 56 min

Resolvedminor impactVendor link

Affected:Realtime 2.0

Update timeline

ResolvedSep 29, 9:18 PM

This incident has been resolved, and our support team will be following up with affected customers.

MonitoringSep 29, 6:20 PM

A fix has been implemented and we have observed that jobs are succeeding.

InvestigatingSep 29, 5:22 PM

We are currently investigating batch export jobs failing to load data into Reactor in the US (AWS) region. Data updates will be delayed up to 24 hours. We will update status in one hour.