Tray.ai Status
Issues Logging into Tray Application

Started

Resolved

Duration

2 hrs 42 min

Resolvedmajor impactVendor link

Update timeline

Resolved

This incident has been resolved and login is now working as expected. Thank you for your patience. If you have any further questions, please feel free to reach out to support@tray.ai.

Monitoring

We've applied a fix and login should now be working as expected. We're monitoring the situation closely to ensure the issue is fully resolved. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.

Identified

Our engineering team is continuing to work on a fix. In the meantime, affected users can log in via the alternative login page for their region as a workaround: US: https://app.tray.io/v2/login EU: https://app.eu1.tray.io/v2/login AP: https://app.ap1.tray.io/v2/login We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.

Identified

We've identified the cause of the issue. Our engineering team is working on a fix and we'll provide a further update shortly. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.

Investigating

We're currently investigating an issue affecting login for users logging in via email verification. Our engineering team is looking into it and working to restore normal service as quickly as possible. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.

Issues Logging into Tray Application — Tray.ai Incident Timeline & Status — DevHelm