Error responses on main website showing high delay — Timely Limited Incident Timeline & Status

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Timely Limited Status

Error responses on main website showing high delay

Started

Oct 15, 10:15 PM UTC

Resolved

Oct 15, 10:52 PM UTC

Duration

37 minutes

Resolvedminor impactVendor link

Affected:Timely App

Update timeline

ResolvedOct 15, 10:52 PM

We have identified a service related to image resizing that had become stuck and was delaying responses to our back-end services.

InvestigatingOct 15, 10:15 PM

We have identified a long-running workload on our error pages and endpoints. This is unlikely to impact customers' experience when using Timely and we are investigating to understand the increase in load.