Technical Support System Experiencing High Latency
Started
Resolved
Duration
2 hrs 3 min
Update timeline
Resolved
This incident has been resolved.
Investigating
We are continuing to investigate this issue.
Investigating
Our 3rd party technical support solution provider, Intercom, is experiencing high latency that is actively being investigated, which may prevent Thunkable users on Pro, Business, and Teams plans from contacting our Support team. We're monitoring Intercom's status page and will update you as soon as the issue is resolved. In the meantime, users on Pro, Business, and Teams plans can post in the Thunkable Community if you're experiencing any time-sensitive issues, which our Support team will be actively monitoring and responding to: community.thunkable.com