Investigating possible degradation of the Support Page
Started
Resolved
Duration
2 days
ResolvedVendor link
Update timeline
Resolved
This incident has been resolved.
Monitoring
ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.
Identified
We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.
Investigating
We are continuing to investigate this issue.
Investigating
Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at support@thousandeyes.com to open a new case