The incident has been resolved

A fix has been implemented and we are monitoring the results.

<b>Summary:</b> We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it. <b>Impact:</b> Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions. <b>Status:</b> Our engineering team is working to resolve this issue. We will provide further updates as they become available. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.